RETURNS

DON’T WORRY BE HAPPY!

ALCALA DESIGNS stands behind all of our products with a 100% satisfaction guarantee. All of our products are handmade one-of-a-kind works of art, and we want you to absolutely LOVE whatever you receive. If for any reason you are not completely excited with your purchase, we will be glad to assist you with processing a refund or exchange. To request a return, or discuss your order, please CLICK HERE to go to our contact page.

WHAT ARE THE RETURNS & EXCHANGE GUIDELINES?

  • Product must be returned within 30 days of your online order date.
  • Customers are responsible for all return shipping charges.
  • Shipping charges will only be refunded if the item you have received is incorrect or damaged.
  • Refund value is determined by the last retail price of the item.
  • Returns will only be accepted with an RMA number issue by ALCALA DESIGNS.

WHERE DO I SENT MY RETURN?

If you would like to make a return, please contact us to request an RMA number and get instructions. We will email you the return address and instructions, along with your RMA number. Please print out your RMA email and include it within the returned shipment. To request a return, please CLICK HERE to go to our contact page and write “Return Request” within your message.